FPT Customer Service
Connected, Protected, Empowered
Total engine support, tailored to your journey.
In today's fast-paced world,performance,reliability and complete confidence are essential for any engine-powered operation. Whether you're offshore,on-road or in the field, FPT Industrial is with you every step of the way. Through MyFPT by Customer Service portfolio,we offer a complete suite of connected solutions for advanced telematics, high-performance fluids,genuine parts and warranty options - all designed to keep your engine running at its best,always.
Always connected,always in control
The MyFPT App brings you engine closer to you than ever before. By simply connecting the FPT Industrial plug-and-play dongle to your engine's diagnostic port and pairing it via Bluetooth,you can monitor your engine in real-time, access fault data instantly, and share information directly with the FPT support team - all from your smartphone.
Whether you're managing a single engine or an entire fleet, MyFPT provides the visibility and control you need to make informed decisions,reduce downtime and stay productive.
Proactive & Remote Support with MyFPT Connected Solutions - 24/7
When things don't go as planned,MyFPT doesn't wait for you to call. Our Proactive Assistance system operates continuously,generating automatic alerts in case of engine issues. Our Control Room immediately notifies the FPT service network, helping youplan the next steps and reduce response time.
Remote Assistance enables you to restore normal engine operations through quick remote diagnostics, as engine data transmitted to your smartphone is directly shared with the Workshop Web Portal for fast resolution.
For more complex issues, Remote Master offers hands-free virtual support, allowing remote experts to guide your field technician step-by-step using innovative vision tools.
Fluids engineered for excellence
Your engine deserves nothing less than the best. That's why FPT Industrial developed a dedicated line of engine oils and coolants,co-branded and engineered by the very people who built your engine - in partnership woth PETRONAS Lubricants International (PLI).
Tested to the highest standards, these fluids ensure cleaner, longer-lasting and more efficient engine performace - whether you're powering a vessel,vehicle or generator.
Built with precision: FPT Inustrial Genuine Parts
To maintain the intergrity of your engine, only FPT Industrial Genuine Parts will do. Manufactured to exact specifications, using the same materials and processes as the original built, our parts deliver unmatched campatibility,durability and performance. Keep your equipment in factory-new condition,with parts that were made to fit perfectly.
Flexible Warranty Plans
MyFPT goes beyond support-it provides confidence. We offer a base warranty starting from 12 to 24 months and with the MyFPT Extended Warranty Program, you can enjoy full coverage for up to 5 years. This includes genuine parts, fluids and expert repair assistance from certified technicians.
Customizable packages are available for all FPT applications, so you can choose the protection that fits your operations the best.
Ready to empower your engine?
Take control, stay connected and ensure your engine's performance with MyFPT.
Download the MyFPT App today and experience the future of engine support.
Want tp learn more? Get in touch with us.
